Achieve Optimal Quality with ABS and PP Materials for Superior Products.

Shipping & Delivery

• 
  Processing Time: 1–3 business days
  
• 
  Delivery Time:
  
  
  U.S. warehouse: 2–5 business days
  
  
  International shipping: 7–15 business days
  
  
  
• 
  Estimated Total Delivery Time: 3–8 business days (U.S.) or 8–20 business days (international)
  

Shipping costs are calculated at checkout based on your location and order details.

Note: Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or peak seasons.

Returns & Exchanges

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• 
  Unused and in the same condition as received
  
• 
  In its original packaging
  
• 
  Accompanied by proof of purchase
  

Important Notes:

• 
  Original shipping fees are non-refundable unless the return is due to a defective product or our error
  
• 
  Customers are responsible for return shipping costs for non-quality-related returns
  

To initiate a return, please contact us at:

sales@archaiclighting.com

1. How long will my order take to arrive?

• Orders from the U.S. warehouse typically arrive within 3–8 business days.
• Orders from our international warehouse (China) typically arrive within 8–20 business days.
• Delivery times are estimates and may vary due to customs clearance, weather, carrier delays, or peak seasons.

2. How much does shipping cost?

• Shipping fees are calculated at checkout based on your location and order details.
• U.S. shipping typically ranges from $30–$80.
• International shipping typically ranges from $80–$150.

3. Can I track my order?

• Yes! After your order ships, you’ll receive a tracking number via email.
• You can track your package on our Track Order page or the carrier’s official website (UPS, FedEx, DHL, USPS).

4. What if I entered the wrong shipping address?

• Please contact us at sales@archaiclighting.com within 12 hours of placing your order.
• We cannot change the shipping address after the order has been dispatched.

5. What is your return policy?

• You have 30 days from receiving your item to request a return.
• Items must be unused, in original packaging, and with proof of purchase.
• Original shipping fees are non-refundable, unless the return is due to a defect or our error.
• Customers are responsible for return shipping costs for non-quality-related returns.

6. My package is lost or damaged—what should I do?

• Contact us within 48 hours of delivery at sales@archaiclighting.com.
• We will review your case and provide a replacement or a refund, if applicable.

7. Are there any customs, taxes, or import duties?

• For international orders, import duties, taxes, and customs fees are not included in the product price or shipping fee.
• All additional charges imposed during or after shipping are the responsibility of the customer.

8. How can I contact customer support?

• Email: sales@archaiclighting.com
• WhatsApp: +86 135 0665 7565
• Website: https://www.archaiclighting.com

Warranty：With 12 months warranty period, and We provide a quality assurance and after-sales support service for all products. please feel free to contact us, if you meet any problem while using or installing, we will reply you within 24 hours.